The level of ‘Care’ shown by employees is the second most important thing leaders should pay attention to when trying to quickly understand a company’s current level of employee engagement.
As written in Part One, in simple terms, people who are engaged are coming to work for what they can give rather than what they can get. Engagement is about the quality of the relationship between the employer and the employee. When people are engaged at work they are more emotionally committed to the success of the company and are willing to invest discretionary effort in order to make things happen, without any extra financial incentive. Remember, however, that engagement is not the end game itself, it is simply an indicator of whether there are issues in the company culture that will inhibit the organisation from reaching it’s potential.